Overview

As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to use technology to drive extraordinary business results. We are passionate about building a creative, ambitious, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different. GadellNet is proud to employ a highly talented, diverse team and is looking for individuals passionate about helping grow our business further in 2019.About The PositionAs a Systems Engineer, you will ensure proper computer operation so that end users are able to work. This includes actively resolving escalated end user help requests within established Service Level Agreements. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level. All systems engineers participate in an “on-call” rotation.ResponsibilitiesAlert management to emerging trends in incidents and analyze trends to prevent future problems.Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.Identify and resolve technology issues.Assist in software releases and roll-outs according to Change Management best practices.Act as an escalation point for advanced help requests.Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution.Perform hands-on fixes at the desktop levelInstall and upgrade software and hardware, hardware, implement file backups, and configure systems.Install anti-virus software and ensure virus definitions are up-to-date.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow ups with Tier I Engineers as required.Develop knowledge articles and standard operating proceduresRequirementsAlert management to emerging trends in incidents and analyze trends to prevent future problems.Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.Identify and resolve technology issues.Assist in software releases and roll-outs according to Change Management best practices.Act as an escalation point for advanced help requests.Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution.Perform hands-on fixes at the desktop levelInstall and upgrade software and hardware, hardware, implement file backups, and configure systems.Install anti-virus software and ensure virus definitions are up-to-date.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow ups with Tier I Engineers as required.Develop knowledge articles and standard operating proceduresValuesAt GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to build an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience builds brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.Make an Impact100% Responsibility 0% ExcusesGrow or DieFind out what it is like to work for GadellNet Consulting Services: