Were are looking for a highly motivated Senior Software Engineer to join our team. You will be a critical member of our global operations team in support of 40+ IVR applications both legacy (Avaya and Cisco) and new applications (Genesys) in a very complex and large – scale environment.

  • Work within an Agile team to build solutions
  • Drive continuous improvement and automation of systems to ensure high performance, availability, and scale for our enterprise
  • Serve as a subject-matter expert in IVR development best practices
  • Collaborate closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation
  • Work closely with your teammates in a matrixed organization
  • Approach work with curiosity and present suggestions for improvements
  • Troubleshoot defects and assist in resolution
  • Perform work independently

  • 5 + years of experience with Contact Center technology
  • Experience with Genesys or i3 Contact Center Solutions
  • Experience with Cisco Voice Portal
  • Experience with BPE and GigaSpaces
  • 5 + years of Telecommunications experience
  • Bachelor-s degree in Computer Science or related field

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
– provided by Dice