You will be based from our client’s Regional Office which has the responsibility for the UK, Europe, Middle East and Africa.
Full training will be provided to the successful candidate.
The role will be approx. 60% Travel & 40% Office based.
There is also a requirement to support the Global business for out of region requests as and when required.
The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
There will also be a requirement to support mechanical service activities as required.
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), AVX and Blue Arrow Control System (bA)
Complete commissioning reports in a timely manner and update the project log
Assist with interfacing with third party equipment’s (engine, gearboxes,etc)
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Ensure that electronics product support delivery is technically robust and timely
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised
Travel on short notice to carry out trouble shooting for control systems, fault finding and repair to vessels
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required
Possess excellent communication skills
Ensure that customer support meets agreed commitments to our external and internal customers within the required time frames
Help to build and develop our client’s reputation as a company with excellent customer support
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Diagnose and report on faults with returned products
Contribute to the specification of new product requirements, as the external customer advocate inside the company
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Provide in-house technical training/support for cable manufacturing
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
On offer is an attractive salary with additional benefits, of which will be discussed at time of application.
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application