Overview

1St and 2nd Line Deskside Support Engineer – Mac and PC

This a great opportunity to join a growing Media company Service Desk team with strong technical support experience. This is a hybrid position which is 50/50 environment providing both macOS and Windows IT support to busy deadline driven users.

A typical day would involve investigating and resolving issues on a wide range of systems, actively managing and maintaining a list of assigned calls.

Key Skills:

* Good knowledge of macOS and Windows PC

* Windows 7 OS, Windows 10 OS, MacOS & the MS Office

* You will provide some Mac/PC telephone support using remote access as well as deskside.

* Responsible for managing backups

* Diagnosing and resolving technical issues

* Providing desktop and server support

* Supporting and maintaining MS Server/Desktops and MS Exchange

* Ensuring security and upgrades are applied to desktops and laptops and kept up to date

* Fault finding to laptops and desktops

* Reporting faults and maintaining logs on servers, desktops and laptops

* Completing internal user moves including phones

* Ensuring all logs for equipment and users are maintained

* You should have excellent communication skills

* Be a keen and a fast learner and be enthusiastic about helping users.

* The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there.

* Cultural fit is important to success in this role, so you must be proactive and outgoing.

ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don’t hesitate to get in touch with me for a confidential chat about how we can secure your next position