Sr. Manager, Global Customer Success Operations

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Job Description

Mendix is on a mission to enable anyone in any organization from the
marketing coordinator to the software developer to the CEO to create thin
that are transformational for their company. We are fundamentally reinventing
the way applications are created and we re reinventing the future of softwa
development. Sounds ambitious, right? We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM,
Medtronic, Merck, and Philips, rely on Mendix to build web and mobile
applications. Thousands of our customers use our platform to delight their
clients and empower their employees. It s no surprise that we re a
recognized Leader by Gartner and Forrester in a red-hot market expected to
exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we
proud of what we ve accomplished and we re humble enough to
we need you to make us even more effective.

Mendix is in search of a highly talented Operations Sr. Manager who can grow
their career. Ideally, the candidate should have the "bigger" business picture
in mind and be able to focus their talents in providing insights and guiding
the Customer Success Operations team to improve Business process, build
programs that promote Customer adoption and improvement in overall
organization. The atmosphere is highly collaborative so we need a true go-
getter, someone who will question what they are told and provide suggestions to
improve business. With the end goal to help and drive customer expansions
within the company, Services attach rates to promote customer success and
reduce time to value. In this newly created hands on role, The Senior Manager,
Global CS Operations will work closely with our VP of Revenue Operations and
the VP of Customer Success and Services to build up this already highly
functioning team that will support Mendix as we continue with our aggressive

You ll help our internal customers drive digital innovation by:
o Collaborating cross-functionally, adding value to the Customer
Success organization to increase impact
o Lead a team of 3 senior analysts, to maintain the cadence of the
business, plan the business, and identify opportunities for
improvement and growth.
o Driving improvement of business processes, leveraging the SFDC
platform to drive growth and scale
o Working closely with our Customer Success Team to drive value with
Platform usage, updates and advise management with insights to
guide the team
o Working effectively across sales, support, IT, finance, human
resources, and other functions.
o Developing proactive analyses, rooted in SFDC data and other
sources, that provide actionable insights
o Partnering with our SFDC admin and our reporting team to improve
and refine workflows and ensure we are getting the maximum value
out of the tool while meeting users needs
o Organizing data and utilizing it to enhance Salesforce platform
o Assisting with key planning activities during planning and
budgeting cycle
o Providing ad-hoc analysis as required to aid management decision
o Guiding change Management and Enablement (especially from a systems
and process perspective)

You re_The_Innovator_We_Need_If_You_Have
o 5+ years direct experience in Business Operations or Data
Analytics, preferably at a high-tech or software company.
o Experience in working and leading in a multi regional, multi
cultural environment, and thrives in accommodating for cross
regional awareness and nuances.
o 1+ years of experience,
o Experience with Business Intelligence tools a plus
o Previous Customer Success Experience big plus
o BA/BS degree in business or related field.
o Excellent analytical and problem solving skills, combined with
strong business judgment and ability to present analysis in a clear
and compelling manner.
o In-depth understanding of Customer Journey processes and systems
(Customer analytics, services attach rates, NPS, expansion
o Experience working in high-growth, performance and deadline driven
o Results oriented, attention to detail, ability to prioritize
multiple objectives and projects.
o Ability to manage own workload, work efficiently, and meet
o Successful track record of working at all levels of management .
o Excellent interpersonal and communication skills within all areas
including verbal and written are required.
o A strong commitment to working as part of a team.
o Good work ethic, desire to learn

Our Guiding Principles

While we live on different continents, speak different languages, and work on
different things, we are bound by our MendixBlue guiding principles.
Being MendixBlue means that you live the culture, and you consistent
improve it as we grow. It s kind of a big deal.

We put the customer first. Without our customers, we have no business. So, if
you act in the best interest of our customers, always you belong here.

We think big. We work to have a meaningful, lasting impact on the world. So, if
you aim high and think long term you belong here.

We innovate. We want to be what happens next. So, if you ask what if?
work to find a way or make one you belong here.

We nurture talent. We look, not just at the sum of what an individual has done,
but at the potential of who they can be. So, if you re up for learning from
your failures you belong here.

We hear every voice. Inflated egos don t last here, humility does. So, if y
share credit and ensure that the best ideas win regardless of who they co
from you belong here.

We own it. If something needs doing, we do it. So, if you focus on the outcome,
and take initiative to get it done you belong here.

We have fun. We use laughter as a common language. We can ask for help and
we re happy to give it. So, if you find joy and purpose in what you do
belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you ll find
one at Mendix. We are at a pivotal time in our company s existence: where
rapid growth meets stable funding. This is the time for industrious people to
raise their hands to solve the next generation of problems. Mendix is a place
where ambitious people can thrive; where you can identify an issue, propose a
solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we re backed b
the resources and stability of one of the world s largest and most forward-
looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work
environment for people at all stages in their careers. That s why we are so
pleased and honored that we were rated a top Cloud Computing Company to work
for in 2019, based on feedback from our employees on Glassdoor. With offices in
the Netherlands, the UK, Germany, and the US, (and more coming), we provide an
international playground to truly impact the world through low-code.
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Job Summary

Boston, Massachusetts Location
Permanent Job Type
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