Lincoln Financial Group

Sr. Consultant, Organization Strategy

Job Description

Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania); Work from Home (Excluding Colorado) Relocation assistance is not available for this opportunity. Level: P4 Requisition #66232 About The Company Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018. Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln’s fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious. The Role The Sr. Consultant, Organization Strategy will be responsible for helping set and define the long term strategic vision for the GP Operations function by leading the annual & multi-year planning process, developing & executing the strategic roadmap, developing & presenting recommendations to leadership, managing strategic initiatives, and implementing enhancements to the organizational model. This position will primarily support the Member Support, Premium & Billing, and Customer Care teams & processes. Duties & Responsibilities – Maintains knowledge on current and emerging developments/trends for GP Operations, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions – Collaborates with leaders to develop the annual & multi-year strategic plan for GP Operations, including technology needs/roadmap and ownership of the planning process – Defines ideal GP Operations future state capabilities & processes, builds strategic roadmap, and engages with re-engineering team and/or Strategic Program Office for execution – Leads cross-functional teams to develop complex business cases to further the GP Operations strategy and provides direction to team members and applicable internal/external stakeholders on complex assignments, projects, initiatives, and/or strategies to build and enhance the capabilities of GP Operations – Creates and manages the project portfolio for GP Operations, driving the business unit’s continuous planning model – Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within GP Operations – Identifies and directs the implementation of process improvements, strategic technology investments/implementations, and operating model enhancements that significantly improve quality across the team, department and/or business unit – Collaborates with senior management and reporting/budgeting teams to determine quantifiable gauges of business results and to develop metrics/criteria to be utilized as measurements for quality assurance reviews to effectively measure performance – Identifies service performance issues, problems, or changes; conducts research into those issues, problems, or changes; escalates them as required to ensure suppliers meet or exceed established service levels – Analyzes the effectiveness of complex business processes and procedures to identify best practices and opportunities for improvement – Communicates review findings to appropriate parties and recommends complex corrective action plans to control areas of improvement – Monitors and evaluates remediation action plan progress to ensure successful resolution of identified process improvement gaps – Collaborates with senior management to implement organizational models to optimize the achievement of business objectives – Analyzes and evaluates complex trends, identifies control gaps, and recommends complex solutions and/or procedural changes – Drives dynamic, give-and-take conversations with business stakeholders, IT, and/or senior management to develop optimal approach to delivering on business goals & objectives Additional Position Responsibilities – Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures. – Makes a positive contribution as demonstrated by: – Making suggestions for improvement – Learning new skills, procedures and processes – Performs other duties as required. – Remains current in profession and industry trends. Education – 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) – Minimum Required Experience – 5-7+ Years Business Analyst or Project Management (Required ) This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling . #[[customString5]]

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Job Summary

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Omaha, Nebraska Location
Permanent Job Type
Lincoln Financial Group