American International Group

Senior Casualty Claims Adjuster Complex Claims

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Job Description

Employer: American International Group
Job Location: New York City, New York, United States
Job Type: Permanent

Functional Area:CL – Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the worlds leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG’s promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Position Summary
– This position will ensure high-quality claim handling in the Casualty – Complex Claims Unit. Files handled by this unit include long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims. In addition to handling claims, this position will be a coverage resource for Casualty adjusters, managers and underwriters.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

– Primary function is to investigate, evaluate and resolve new and existing high-profile complex claims, including:
– Concussion/CTE sports injury claims

– Toxic product exposures (Talc, benzene)

– Opioid public nuisance litigation claims

– PFAS groundwater contamination


– First and Third party Environmental Property damage and bodily injury exposure.

– Manage, document and organize all claims/ cases assigned.

– Negotiate and resolve claims effectively and efficiently.

– Hire and manage defense and coverage counsel, and any other external resources.

– Create and provide status reports to claims management, actuarial, and underwriting.

– Review damages and damage assessments and provide independent analysis.

– Evaluate financial impact to AIG under various policy scenarios (e.g. primary; excess and primary coverage; excess coverage above self-insured retention, etc.);

– Engage directly with insurance brokers for high-value clients communicate claim resolution strategies and complex coverage positions

– Utilize claims experience to assist underwriters in writing specific coverage to meet needs of high-profile clients.

– Provide excellent customer service to internal and external clients.

– Manage internal communications to senior management regarding high-profile events with noteworthy media coverage and high dollar values.

What we are looking for

– JD or Environmental degree required.

– 3 to 5 years experience in environmental or coverage-related insurance work, environmental or toxic tort litigation or environmental consulting.

– The ability to handle complex claims involving diverse coverage issues related to GL and Environmental policies.

– Strong analytical and organizational skills, along with excellent communication, negotiation and investigation skills are required.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Job Summary

New York City, New York Location
Permanent Job Type
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American International Group