Mass Mutual

PRT Digital and Workflow Strategy Consultant

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Job Description

Do you want to be part of a team that encourages your growth, supports
your ambitions and makes it a priority for you to reach your goals? Is
helping people part of who you are? At MassMutual, we help millions of
people find financial freedom, offer financial protection and plan for
the future. We do this by building trust with our customers by being
knowledgeable problem solvers and prioritize their needs above all
else. We Live Mutual.
Description

At MassMutual, we re passionate about helping millions of people
find financial freedom and this passion has driven our approach to
developing highly interactive digital experiences for our customers.
The Pension Risk Transfer business at MassMutual is undergoing
significant growth and represents a key component of the company s
business strategy. We provide plan design, ongoing plan administration
and consulting services for qualified defined benefit retirement
plans. With the growth, we are focused on investing in tools and
technology to help further scale our operations to meet customer
needs. This position will be a leadership role in the organization and
will be looked to for driving our key improvements while ensuring that
our customer commitments are met with exceptional quality. Must have
the ability to handle multiple tasks effectively while maintaining all
service and quality standards.
This role will be an individual contributor directly reporting to Head
of PRT Operations.
To help us achieve our mission, we are hiring a PRT Digital and
Workflow Strategy Consultant to join our team.
What great looks like in this role
Our ideal PRT Digital and Workflow Strategy Consultant is someone who
has significant experience leading a team through change, designing a
future state with input from internal and external customers, ability
to handle multiple initiatives, excellent verbal and written
communication skills, process improvement and metrics oriented.
You ll use your skills to help transform our offerings to our
customers to include best in class digital capabilities, self-serve
transactions and support tools to educate and guide them through their
retirement as it relates to their pension benefits. Developing overall
strategy, prioritization of initiatives, ongoing assessments,
understanding of competitor landscape and how our capabilities compare
will be expected. This role will also have exposure to multiple areas
of the Institutional solutions business as well as external facing
partnerships with our clients and intermediaries.
Objectives of this role
* Design and manage our PRT Digital Roadmap, including determination
of business processes in scope, prioritization, timing and
communications. Partner with our Digital Experience and Technology
teams to execute on strategy.
* Work with our Operations Teams for subject matter expertise
* Responsible for change management and communications
Daily and monthly responsibilities
* Drive delivery of our roadmap
* Partner with stakeholders and customers
* Communicate to our senior leadership
* Establish monthly delivery goals and metrics to measure against
our long-term strategy
Skills and qualifications
* Bachelor s degree
* Digital/Web Experience (2+ years)
* Change Management (3+ years)
* Communications (3+ years)
* Project Management (2+ years)
* Process improvement (3+ years)
* Leadership Experience (2+ years)
Preferred qualifications
* Master s Degree
* Defined Benefit Experience
Why Join Us.
We ve been around since 1851. During our history, we ve learned a
few things about making sure our customers are our top priority. In
order to meet and exceed their expectations, we must have the best
people providing the best thinking, products and services. To
accomplish this, we celebrate an inclusive, vibrant and diverse
culture that encourages growth, openness and opportunities for
everyone. A career with MassMutual means you will be part of a strong,
stable and ethical business with industry leading pay and benefits.
And your voice will always be heard.
Recognized as a 2019 World s Most Ethical Company by Ethisphere,
MassMutual is guided by a single purpose: We help people secure
their future and protect the ones they love. As a company owned by our
policyowners, we are defined by mutuality and our vision to put
customers first. It s more than our company structure it s our
way of life. We are a company of people protecting people. Our company
exists because people are willing to share risk and resources, and
rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer
Minority/Female/Sexual Orientation/Gender Identity/Individual with
Disability/Protected Veteran. We welcome all persons to apply. Note:
Veterans are welcome to apply, regardless of their discharge status.

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Enfield, Connecticut Location
Permanent Job Type
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Mass Mutual