Koniag Information Security Services (KSS)

Network monitoring

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Job Description

Title
Network monitoring
==================
EOE Statement
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability status,
protected veteran status or any other characteristic protected by law.
Req Number
KTS20-0080
Category
Information Technology
Division
Koniag Technology Solutions, Inc.
Location
KTS Durham, NC
Description
Koniag Technogy Solutions (KTS) is looking for a Network Operations
Center (NOC) Monitoring Technician to join our team in Durham, NC.
This is a direct, full-time position with our company working at our
customer s site. The hours are Tuesday to Saturday from Midnight to
830am.
All NOC employees are considered Essential/Mission Critical. This
means the employee is expected to report for, or remain at work, even
in inclement weather conditions. Employees who are designated
Essential/Mission Critical are expected to report to work on time
and/or stay at work despite late reporting, early dismissal or closure
due to weather conditions. During inclement weather conditions,
Essential/Mission Critical employees are not to leave the job site
unless dismissed by a member of Team KTS management or the employee’s
designated point of contact.
We offer competitive compensation and a comprehensive benefits package
including health, dental and vision insurance, 401K, flexible spending
accounts, paid holidays, and a PTO program.
Position Overview:
The primary purpose of this subtask is to ensure that
headquarters/campus, national, and international customers of the
customer enterprise reach fully staffed and trained Network Operations
Center. The NOC provides proactive monitoring of critical
infrastructure routers, switches, all site communication links and
routers. The NOC responds to customer reports of network performance
problems and effects the resolution of all WAN performance problems
directly, by involving 3rd level support components, or maintenance
contracts.
* The Network Monitoring and Operations Branch (NMOB) maintains a
centralized Network Operation Center (NOC) providing:
* Problem reporting and resolution services to a wide variety of
network customers for numerous Local Area Network/Wide Area
Network (LAN/WAN) devices, system platforms, Commercial Off the
Shelf (COTS) software, customer applications and IT hardware.
* Proactive monitoring of critical infrastructure routers, switches,
all site communication links and routers.
* Support to customer reports of network performance problems.
* Resolve WAN performance problems directly by involving 3rd level
support components or maintenance contractors.
Duties and Responsibilities:
* Contractor should use customer notification systems, network
management and monitoring tools such as SMARTS, NetQos,
CiscoWorks, Exchange Mailboxes and DDM manger. In addition, the
contractor shall use customer and management notification tools,
network protocol applications, used to access remote devices, web
resources, Change Asset and Problem Reporting System (CAPRS) and
other customer applications used in NMOB.
* At all times, the contractor, shall monitor SMARTS monitoring
system and other monitoring systems available, as well as monitor
alert mailboxes to identify data/voice network, server, and
application problems that may have an impact to the customers in
accordance with the established timeframes in the NOC SOP.
* The contractor shall determine the scope and impact for data/voice
network, server and application outages and provide timely and
accurate customer and management notifications using the tools
available.
* The contractor shall monitor the information posted on SSAlerts,
Severity 1 report, NOC/Network Operations Chat Rooms, NMOB
reports, and message boards in the work area, and be aware of
current issues affecting widespread systems availability.
* The contractor shall provide Tier 1/2 voice/data network support.
* The contractor shall perform detailed problem documentation of
systems incidents and outages using CAPRS.
* The contractor shall perform timely escalation of systems
problems/outages.
* The contractor shall perform proactive and reactive
troubleshooting of system problems.
* The contractor shall coordinate system activities with vendors and
other systems components.
* Minimum of 6 months experience with Transmission Control
Protocol/Internet Protocol (TCP/IP) IPv4/IPv6, very high speed
Backbone Network Service (vBNS), Multi-Protocol Label Switching
(MPLS), VoIP software/hardware.
* In addition, contractor personnel assigned shall have minimum
experience with basic troubleshooting for Cisco Routers and
Switches, Enhanced Interior Gateway Routing Protocol (EIGRP),
Borer Gateway Protocol (BGP), dual-carrier networks, wireless
LAN/WAN networks, telecommunication circuits such
T1,DS3,OC-3,OC-12,VISTA/2003/2000/XP/NT workstation/server,
Activity Directory, Microsoft Systems Management Server (SMS) 2.0,
Microsoft Exchange/Outlook, client/server applications and
mainframe systems.
* Contractor personnel shall become proficient in the use of CAPRS
to detail reported incidents. In addition to the ability to
provide instructions via telephone, LAN administration and Server
hardware administration skills are required.
Certifications, Work Experience, Knowledge, Skills & Abilities:
* The candidate must hold a CCNA certification and either an MCSA
certification or a Network+ certification.
* Working knowledge of the majority of the skills and technologies
annotated above, must be able to learn, with provided training,
those skills and technologies in which they lack the requisite
experience.
* Preferably, 2-3 years of NOC experience.
* Possess strong written and opal command of the English language,
as all assistance is provided via the telephone and documented in
CAPRS.
Must be ability to obtain a client sponsored Public Trust level of
adjudication.
Position Requirements
Certifications, Work Experience, Knowledge, Skills & Abilities:
* The candidate must hold two of the following certifications:
* Microsoft Certified Solutions Associate (MCSA), Network+ or Cisco
Certified Network Associate (CCNA).
* Working knowledge of the majority of the skills and technologies
annotated above, must be able to learn, with provided training,
those skills and technologies in which they lack the requisite
experience.
* Preferably, 2-3 years of NOC experience.
* Possess strong written and opal command of the English language,
as all assistance is provided via the telephone and documented in
CAPRS.
Must be ability to obtain a client sponsored Public Trust level of
adjudication.
Travel Requirements
Security Clearance
About our Company
Offering innovative and cutting edge IT solutions, Koniag Technology
Solutions is uniquely positioned in the federal marketplace. An ANC
program combined with the full corporate support of Koniag Inc.’s
Government Services Sector, KTS is backed by a full range of industry
partners. Innovative technology, highly qualified professionals and
proven processes are the hallmarks of KTS. We pride ourselves on
delivering exceptional service to our clients and maintaining a
supportive environment for team members and partners.
Our Equal Opportunity Policy
The company is an equal opportunity employer. The company shall not
discriminate against any employee or applicant because of race, color,
religion, creed, sex, sexual orientation, gender or gender id

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Job Summary

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Durham, North Carolina Location
Permanent Job Type
Koniag Information Security Services (KSS)