Copperfin Credit Union

IT Services Manager

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Job Description

IT Services Manager
Full-time Contract Position

Who We Are
Copperfin is Northwestern Ontario s largest locally owned credit union with
branches and offices in Ear Falls, Kenora, Sioux Narrows, Nestor Falls, and
Thunder Bay that offer a full range of products and services and Wealth
Management financial planning. We re extremely proud of our workplace cultu
and Life Forward values where we strive to truly understand our Members,
ensuring their best interests are put first and offering them the financial
tools and solutions to reach their goals and be prepared for whatever life may

About This Opportunity
We re looking for a responsible, motivated individual for the position of I
Services Manager.This position is located in Thunder Bay.

The IT Services Manager is primarily responsible for the Active Directory,
Voice Systems, Branch Equipment, Network Security Fabric, Enterprise backup
system and Office 365. The position is responsible for the day to day operation
of corporate core IT Services as well as the hands-on end user IT support in
our three Thunder Bay locations. The position also provides secondary coverage
to the corporate physical IT Infrastructure, cross coverage for our four
locations west of Thunder Bay and is one of the four core managers that forms
the Information Systems leadership reporting to the SVP Information Systems.

The IT Services Manager s duties include:

* Day to day hands on operational support of Copperfin end users
* Contributing to the strategical and tactical planning of the
corporation s current and emerging IT services needs
* Developing, reviewing and certifying all backup and disaster recovery
procedures and plans for core infrastructure services
* Overseeing ongoing improvements and the feasibility of system
enhancements for infrastructure services
* Evaluating overall operations in information services and recommend
* Assisting in the development and establishment of operating policies and
approaches for Information Systems
* Assisting in the preparation of enterprise objectives and budgets
* Identifying emerging information technologies to determine potential
value for Copperfin
* Ensuring the security of information services

What We re Looking For
* Post-secondary business degree or diploma with a focus in computer
science, or related field, with 5-7 years in the profession with
experience in a credit union or other financial service environment
considered an asset
* Excellent interpersonal and communication skills, with the ability to
translate technical concepts
* Applied knowledge of systems hardware, Cisco VOIP/SIP systems and
networking, Windows OS/Office 365 environment, security testing and
analytical problem solving
* Advanced level systems analysis and business application with integration
* Experience in budget preparation, monitoring and analysis
* Experience managing and negotiating with vendors and contractors, setting
and managing priorities
* Valid Ontario Class G Driver s License as travel is required

About The Salary
The salary for this position will commensurate with the skills and experience
of the successful candidate.

To find out more about Copperfin Credit Union visit our website at
Please submit your cover letter and resume by Friday,_July_3rd,_2020 to:

People and Culture Team

Copperfin Credit Union
346 Second Street South
Kenora, ON P9N 1G5

We thank all applicants; however only those selected for an interview will be
Upon request, accommodations are available for all parts of the recruitment

Job Summary

Ontario, California Location
Permanent Job Type
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Copperfin Credit Union