Aula Education

Customer Success Lead

Job Description

Transform university life, replace emails and the Learning Management System with learning infrastructure centred on community.

Join our Partner Success team as our next Partner Success Manager and build an Education SaaS that educators and students love. You will join our tight-knit team to deliver revolutionary change by building trust orientated partnerships with broad ranges of university stakeholders. Our team’s core focus is building trust through pilots that we extend to whole university rollouts.

  • Location: Fully remote within the UK and Ireland (will consider Amsterdam, Paris region).
  • Rate:£70,000 – £90,000 + OTE (depending on experience and location).

Aula is the Learning Experience Platform (LXP) for higher education.

We make it easy for educators to create community-first learning experiences that truly engage students. Combining our easy-to-use platform with evidence-informed learning design, we save educators time and support students’ success.

Aula is a fully remote company, and this is a remote job but will require regular travel to our main partners once the pandemic lifts. Our partners love to meet us face to face, not for every meeting and not in a national lockdown; but for specific workshops or kick off meetings. As a result, we’re hiring from anywhere with a 4-hour travel radius to London.

Requirements

Translate our platform and learning design coaching into meaningful change for students and educators at scale, by rolling Aula out at our partner institutions. You will work across digital infrastructure, change management and organisational strategy.

What you’ll own:

  • Challenge senior leadership to be bold: discuss high-level vision, institutional impact, and rapid roll-out plans
  • Large-scale project management across all stakeholders (senior leadership, IT, educators).
  • Collaborate with our Learning Design team, including world-leading learning specialists to exceed expectations for delivery. Think of yourself as a conductor with a choice of instruments with which to deliver your melody.
  • Set educators and students up for success. Build the change programme needed to enable our users to embrace the pedagogical opportunities that Aula offers.

What you’ll assist with: 

  • Level up our approach to customer success; improving for outcomes and scalability. Build the foundation for growth through implementation of (e.g.) metrics, reporting, onboarding, recruiting, training, processes, tooling, automation.
  • Develop our use of tracking and tooling to ensure our work is increasingly replicable.

What you’ll teach us:

  • What excellence in customer success looks like at the companies that you’ve done it at before.

What you’ll learn:

  • Our take on what an approach to delivering impact for our partners looks like.
  • How to deliver change programmes at a pace and scale the HE sector has never seen before.

With this job you will have Impact, specifically:

  • Within 1 month, you’ll…
    • Get to grips with your portfolio of partners, who the key stakeholders are and what impact they are looking for us to have with them.
  • Within 3 months, you’ll…
    • Built and implemented a cupcake for at least one way our delivery can be more robust or more scalable.
  • Within 6 months, you’ll…
    • Scaling up your portfolio of 4 key partners from 300 modules to a full-scale rollout; delivering a more engaging and impactful learning experience for 10s of thousands of students.

Our virtues are what makes Aula as an organisation unique. We judge our virtues by what we do, not what we say.

Our commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education – at scale.

Our virtues are:

🚀 Silly Ambitious

🔍 Uncomfortably Focused

🗣 Transparent by Default

What we’re looking for 🔍

You are a people-person. Happy to navigate complex internal politics at partner institutions. Build trusting relationships with leadership and inspire educators.

You have…

  • +8 years Customer Success expertise
  • Experience developing, improving and implementing a strategy
  • Experience working with a consumer/customer-facing B2B SaaS product
  • Enterprise-level project management experience
  • Experience of working in a fast-growth startup with its autonomy and urgency

You are the type of person who…

  • Gets excited about big challenges and complex problems, taking ownership and testing new ideas to solve challenges. You ask ‘what would we need to do to make this happen?’ rather than ‘I don’t see how this would work?’.
  • You like to continuously improve the way you and others around you work

A fair chance

Every role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.

More than just encouraging your application, we’re committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations.

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Job Summary

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Remote Location
Remote Job Type
Aula Education

About

Aula is a fully remote company, and this is a remote job but will require regular travel to our main partners once the pandemic lifts. Our partners love to meet us face to face, not for every meeting and not in a national lockdown; but for specific workshops or kick off meetings. As a result, we’re hiring from anywhere with a 4-hour travel radius to London.