Crete Carrier Corporation

Call Center Agent

Job Description

Full-time$15 – $18 an hour1 hour ago Benefits Life insurance Disability insurance Health insurance Vision insurance Flexible spending account Qualifications Computer skills Mechanical knowledge Customer service Full Job Description Why Choose Us? For more than 50 years, Crete Carrier has valued both hard work and work-life balance. As a family owned business, we appreciate our employees and respect their contributions to our ongoing success. We offer employees STABILITY and a place to thrive in their careers. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Crete Carrier is at the heart of the transportation industry! FOR IMMEDIATE CONSIDERATION, PLEASE APPLY TO As a Road Call Center Agent, you will: Assist drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment. Determine the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary. Examine locations of maintenance facilities to determine which would be closest to the site of the breakdown. Communicate with operations department to reassign load to ensure on-time delivery. Obtain estimates, provide repair approvals and update repair statuses. Issue payments to vendors as needed. * We are looking for someone with proficient computer skills, excellent communication, and previous call center experience. This position requires quick thinking and problem solving. Previous mechanical experience is a plus but is not required. If you enjoy a fast paced environment and are quick and accurate in problem solving, then we want to hear from you! SHIFT AVAILABILITY: Wed-Sat 130pm-1130pm Job Type: Full-time Pay: $15.00 – $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Paid training Profit sharing Tuition reimbursement Vision insurance Schedule: Evening shift Weekends Experience: Customer Service: 3 years (Preferred) Mechanical knowledge: 1 year (Preferred) Call center: 1 year (Preferred) Work Location: One location Company’s website: Benefit Conditions: Waiting period may apply Only full-time employees eligible Work Remotely: No COVID-19 Precaution(s): Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

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Job Summary

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Lincoln, Nebraska Location
Permanent Job Type
Crete Carrier Corporation