Location: Europe/US, remote.
Form of employment: Contract of employment or B2B contract (self-employed).
We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
- Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1.
- We are among the Top 50 AI and Top 50 Customer Service Products in G2’s Best Software Awards 2024.
- We currently rate at 4.7/5 in both Shopify and G2.
- The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
- Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. This means 27 million queries to our API daily and over 500k WebSocket connections in the peak time.
- Currently, we hire over 180 fantastic people.
- In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
- In June 2023, our monthly MRR exceeded $1M.
By joining Tidio as the first Product Marketing Manager, you will play a crucial role in building the product marketing team from the ground up, alongside the future Head of Product Marketing. As the PMM, you will take ownership of our customer training program -> https://academy.tidio.com and support our sales and marketing teams with engaging content.
As the Product Marketing Manager, you will:
- Collaborate with the CRO to increase awareness of Tidio’s solutions within the target market and enhance customer education.
- Oversee and expand Tidio Academy by creating engaging and informative content, continuously improving the platform to meet the evolving needs of our customers.
- Develop compelling case studies, product demos, and customer success stories that effectively showcase the value of our products, ensuring all content is clear, engaging, and tailored to our target audience.
- Equip the sales, marketing, and partnerships teams with the content they need to succeed, including creating sales collateral, presentations, and other supporting resources.
- Serve as a bridge between teams, ensuring that marketing initiatives align with sales and partnership strategies, and provide the necessary content and support to optimize their performance.
- Drive the automation of customer communication to enhance the customer experience and improve retention, working closely with other teams to align automation efforts with broader business goals.
You are the perfect fit if you have:
- At least 4 years of experience in Product Marketing within B2B SaaS companies in the US market.
- Proven track record in managing educational platforms or customer training programs.
- Experience in creating compelling case studies, product demos, and customer success stories.
- Strong background in sales enablement, with a focus on supporting sales, marketing, and partnerships through content.
- Fluency in English at a native speaker level.
- Exceptional written and verbal communication skills, with the ability to simplify complex concepts into clear and engaging content.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Strong understanding of digital marketing, automation, and customer lifecycle strategies.
- Proficiency in tools such as HubSpot, CRM systems, marketing automation platforms, and content management systems.
- Video production experience is a plus.
We would like to offer you:
- Opportunity to contribute to our vision of making customer experience frictionless for everyone! Our product is now used by 4% of the global population, and we want to grow it by leading the AI revolution in customer support. Are you in for the ride?
- Unique possibility to be a solid part of building a product marketing field almost from scratch;
- Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions;
- Great development opportunities – company-supported courses and conferences;
- Contract form according to your preferences (B2B or contract of employment);
- Remote-first work with flexible hours;
- 26 days off guaranteed in a year;
- Possibility to use one of our offices in Poland or book a coworking space in your city;
- Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;
- Sport & wellness benefit or its financial equivalent;
- Mental well-being program – individual therapy sessions and resources for employees;
- Free access to one of the most popular e-book/audiobook services;
- Regular integration events (company-wide meetings, team events).
What happens when you send your CV?
- Video call with the recruiter about the position and the team.
- Interview with the Hiring Manager and the recruiter.
- Interview with the VP of Product and the Chief Customer Officer
- A recruitment assignment.
- Call with feedback on the task with additional questions.
- Offer and fireworks ;)
Don't hesitate and apply right away!
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
