RFP Title : Managed IT Services
Title: Director of Finance and Operations Email: eeksi@cooperation.Phone: 613-241 7007
Since 1968, Cooperation Canada, has brought together civil society organizations working in the international development and humanitarian sector. We advocate for these groups by convening sector leaders, influencing policy, and building capacity. Cooperation Canada is a registered charity with 25 employees based in Ottawa. Cooperation Canada uses Microsoft Office Suite (MS Teams, SharePoint, and Office products). We are seeking a qualified Managed IT Services provider to deliver comprehensive IT support and management to ensure the smooth and efficient operation of our IT infrastructure. IT Support and Helpdesk Services
~24/7 Helpdesk support for all employees
~ On-site support as needed
~ Remote support capabilities
~ Network Management
Monitoring and maintenance of network infrastructure
Network security management (firewalls, VPNs, )
Regular network performance assessments
Server and Workstation Management
Monitoring and maintenance of servers and workstations
Patch management and updates
Cybersecurity Services
Proactive security monitoring
Regular security assessments and vulnerability testing
Implementation of security policies and procedures
Management and support of cloud-based solutions (e.g., Office 365, cloud storage)
IT Consulting and Strategy
IT infrastructure assessments and recommendations
Budgeting and planning for IT expenses (Optional)
Software licensing management
Employee training and support
Explanation of your helpdesk and support procedures
Details on staff training and development
Overview of your cybersecurity practices and protocols
Inclusion, Fair Labour and Environmental Considerations (Max 1 page)
Technical expertise and experience (15%)
Quality and comprehensiveness of the service delivery approach (25%)
References and past performance (15%)
Cooperation Canada is committed to diversity, equity, inclusion and anti-racism. We recognize that including inclusive procurement considerations can help reduce unnecessary barriers for diverse vendors when bidding on opportunities.
Inclusion, environmental considerations and fair labour practices will inform the selection process. All proposals should provide a short indication of how these elements are addressed.
Executive Summary
We look forward to receiving your proposal and exploring a potential partnership to enhance our IT services.
DIRECTOR OF FINANCE AND OPERATIONS