About Our Client:

Our client is a leader in the beauty retail industry.

Position Scope:

As the Director of Human Resources, you will be responsible for developing and executing HR strategies, policies, programs, and initiatives to support the growth and success of the company. As a member of the leadership team, you will drive initiatives related to HR and company strategy, talent acquisition and development, employee communication and engagement, company culture, performance management, and organizational development. The Director blends strong business acumen, leadership skill set and strategic mindset with seasoned HR skills to execute this role.

Responsibilities:

Able to take conceptual ideas and implement them effectively to deliver tangible results.
Willing to get hands-on and support junior team members when needed, ensuring no task is beneath them.
Works seamlessly with other departments to drive results across the company, not just within HR.
Anticipates needs, takes initiative, and finds creative, scrappy solutions to problems.
Experience implementing practical performance management systems tailored to the size and resources of the company.
Can zoom out to see the forest, not just the trees, and prioritize high-impact initiatives.
Understands how HR initiatives connect to the company’s overall objectives and can articulate this to stakeholders.
Knows how to use KPIs and metrics to make objective decisions and track progress (e.G., employee turnover by store vs. company-wide).
Can read a P&L, understand basic retail financial metrics, and manage an HR budget with the finance team.
Navigates the demands of the business while advocating for employees, finding solutions that work for both.
Can push back on leadership when necessary to protect the company’s long-term interests.
Takes a hands-on approach to developing junior HR team members into A-players.
Leads by example, inspiring peers and retail team members across the company.
Motivates and empowers their team to deliver outstanding results.
Develop and execute HR strategies aligned with the company's overall business goals. Continuously review company strategic plan progress and as needed modify and adapt HR strategies to meet company goals.
Brings a consultative approach and facilitates open feedback on HR systems and programs. Collaborate with the Leadership Team and ensure appropriate consultation with relevant stakeholders for HR initiatives and projects.
Continually monitor applicable Human Resources legislation, policies, programs, and practices to keep management informed of new developments.
As part of the Leadership Team develop and execute the overall company strategic plan and initiatives.
Working with the Leadership Team create and oversee a repeatable company performance management strategy including development plans, performance reviews, other reviews (probation, etc.), goal setting and training. Ensure the development of department goals, objectives, and systems that align with the strategy of the company.
Work with managers and train them to address performance issues and provide coaching.
Lead a talent acquisition strategy that includes all recruiting and hiring practices and procedures necessary to recruit and hire.
Oversee the development and execution of training for all hiring managers.
Develop and execute an employment branding strategy that supports both internal and external branding.
Ensure consistency and quality of job descriptions and scorecards for use in all recruitment.
Coordinate and support the effective onboarding of all new hires.
Work with the Leadership Team to provide strategic direction for the support and improvement of the company culture.
Strategically measure the engagement levels of the company using regular surveys and feedback sessions. Provide advice to create productive and cooperative work environments that enhance employee engagement.
Oversee the development and execution of employee engagement strategies for all areas of the business (Retail, Warehouse, Office).
Develop and execute a DE&I strategy that supports the unique differences within the company and creates stronger connections between the front of the house and the back of the house.
Oversee compensation and benefits programs. Ensure competitiveness in the market and compliance with relevant laws.
Provides recommendations to the Leadership Team regarding wages, salary structure, pay policies and bonus plans.
Oversee benefits administration by continuously evaluating employee health and wellness programs yearly to ensure they are providing the best value for employees and the company.
Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
Manage company payroll budget, systems, processes, and practices.
Develop and execute ongoing communication and marketing of Total Rewards to all employees.
Lead the company’s Training and Development function. Design and oversee the facilitation of programs aimed at helping leaders and employees grow and develop within the company.
Execute regular needs analysis with the Leadership Team to ensure all training programs are aligned and support company strategic goals and objectives.
Continually review strategic initiatives and company goals to ensure that training plans support company growth.
Work closely with the Leadership Team to ensure that the talent review process is robust, and talent is being developed in all identified areas.
Lead the succession planning process for the company.
Develop, implement, and maintain HR policies and procedures that support the company culture and ensure compliance with all employment laws and regulations, including but not limited to employment standards, human rights, and health and safety.
Manage relationships with various legal counsel across the provinces and provide advice, support and guidance on any legal issues related to HR.
Review and guide management recommendations for employment terminations.
Consult with managers on employee counseling processes and other issues requiring legal counsel and discipline. Visit stores regularly to maintain connectedness and assess sub-cultures.
Develop and foster positive employee relations by developing strong working relationships with managers and employees.
Advise management and conduct investigations when employee complaints or concerns are brought forth.
Oversee and guide the company’s Health, Safety and Wellness program through compliance, training, and education.
Monitor issues, trends and concerns and recommend changes or programs required to ensure the wellbeing of employees. Act as health and safety advisor to the company. Monitor Workers’ Compensation claims and participate in appeals to ensure the Company’s interests are protected, within established standards, policies, and procedures.
Develop and implement programs that support employees as a whole.
Work in compliance with the provisions of the various provincial Health and Safety Acts.
Manage the development and maintenance of the company HRIS.
Actively research and review technology solutions for all aspects of HR, seeking efficiencies and best in class solutions.
Formulates and recommends HR policies and objectives regarding employee relations.
Partners with management to create and communicate HR policies, procedures, and programs.

Required Skills and Knowledge:

Exceptional communication and interpersonal skills.
Proven ability to lead and develop an HR team.
Analytical mindset with the ability to use HR data to drive decision-making.
Strong problem-solving and conflict resolution skills.
Excellent organizational and time management skills.
Active affiliation with Human Resources networks and organizations and ongoing community involvement preferred.
Build relationships with colleagues across business lines and levels.
Strategic thinking skills – systems thinker. Strong business acumen.
Ability to manage ambiguity and add clarity to business challenges.
Drive results and demonstrate a strong sense of accountability and follow through.

Education and Experience:

Completion of an undergraduate degree in Human Resources/Business (or a comparable 4-year degree program).
Specialized training in HR strategic planning, employment law, compensation, succession planning, training and development, performance management, talent acquisition, employee engagement and employee relations (CHRP/CHRL designation or equivalent preferred).
Minimum of 7 years of progressive HR leadership experience, preferably in the retail industry.

Application Instructions:

To apply, please send a resume to Jessica Alcock at jessica.alcock@summitsearchgroup.com

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

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Human Resources Director