Department: Engineering

Location: North Sydney

Description

An award-winning high growth FinTech that is in the scale up stage adding to its fun and dynamic team. Join our experienced entrepreneurs at a mission driven company that will improve the financial lives of millions of Australians. This is a place that allows employees to grow together and participate in the rewards of success.

We are looking for a Software Support Engineer who possesses a passion for pushing mobile technologies to the limits and delivering "WOW" moments.

Key Responsibilities

Take ownership of customer technical issues
Troubleshoot and resolve technical issues using an analytical and data-driven approach.
Document technical issues working with the engineering and product team to build a playbook to detail triage and resolution steps
Reproduce issues and provide detailed evidence from logs and tests executed in test environments to the Engineering team
Support Level 2 service requests on both our B2B and B2C platforms
Develop and maintain Ruby on Rails applications
Maintain and troubleshoot existing products

Skills Knowledge And Expertise

Deep experience as a software support engineer
Experience with server-side languages such as Ruby, Ruby on Rails, Python, Java or PHP.
Familiarity with database technology such as PostgreSQL, MySQL or MongoDB.
Experience in database design and SQL query performance optimisation
Experience working in a product focused creative environment
An excellent work ethic and can-do attitude
Attention to detail.
Passion for writing clean, maintainable and efficient code
A talent for communicating ideas, issues and solutions in a team environment
Excellent communication skills (verbal & written)
Demonstrate a desire to learn and grow outside of the office
Keen interest in learning new programming languages and frameworks
Follow best practices (SOLID and DRY principles, test-driven development, continuous integration, SCRUM, refactoring and code standards)

DESIRABLE SKILLS:

Server side languages such as Ruby, Python, Java or PHP;
Experience and skills on frontend web development;
Experience with AWS.

What else matters?

Driven by purpose and impact;
Collaborative by approach and defaulting to transparency and communication;
Seeks ownership and accountability in equal measure;
Seeks to understand a problem deeply for the purpose of being able to offer a solution, not to dwell on the problem.

Frollo are at the beginning of a huge growth curve driven by client demand for our B2B and open banking products. Due to this we are on a journey of change and evolution - if you are keen to explore becoming a part of that, reach out!

Frollo

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Software Support Engineer