Department: Customer Success

Location: Remote

Compensation: $90,000 - $95,000 / year

Description

We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team. You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. They also have a product mind and want to contribute to improving the product at a mission-driven company.

At Coursedog we prioritize ownership and empower all team members to contribute and implement ideas to continually improve the company.

We are looking for someone we can count on to:

Own:

Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team

Collaborate:

Work with our Data Engineering team members to support implementations
Partner with the product team on feature recommendations
Interact with engineering to resolve technical integration issues

Learn:

Develop deep product knowledge and speak eloquently about the product
Demonstrate competence in our existing implementation cycle
Empathize with the problems facing our customers

Improve:

Customer Satisfaction → Retention → Revenue → Growth

We want to hear from you if:

You have experience leading software system implementation projects.
You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
You can proactively identify and report on risks, issues, and dependencies for the project.
You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
You have a consultative approach to problem-solving and excellent judgment.
You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
You have experience working with the following systems: Notion, Clarizen, SalesForce, Freshdesk, Google Suite, Microsoft Project, Smartsheets)
Experience with SQL or scripting languages is a plus.

Working at Coursedog

Benefits

Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents
Retirement: We offer a 401k plan on day one of your employment.
Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access.
Equity: You'll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation.
Parental Leave: To help support new parents in the workplace, we offer 6 weeks of paid parental leave.

Diversity, Equity, and Inclusion

Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.

We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives

We strongly encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.

Coursedog

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