Position Description

To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services.

Roles & Responsibilities

Sales Order Entry from Customer Purchase Orders
Quotations (Internal and External) when required
Customer complaint handling
Manual Export Documentation if required
Monitor Customer Deliveries
Credits
Proactive management of customer orders from PO placement to Delivery
Creation and maintenance of customer specific reports
Ongoing input into department process documentation
Updating of Customer Dossiers
Creation of New Customers, New Ship To and Bill To Creation
Internal and External communication with customers, plants and sales teams
Creation of SAP Material numbers when required
Raise and monitor Customer Notification for Quality Issues
Maintain Customer Pricelists
Raising and managing Intercompany Purchase Orders when required
Other duties as required

Requirements

Excellent interpersonal skills including both written & telephone communications skills
Microsoft Office skills (particularly Excel)
Knowledge of manufacturing/ transport logistic processes
SAP experience
Experience in Microsoft Teams
Experience in Service Cloud/Salesforce
Passion for Customer Care
Strong attention to detail

Experience

2+ years in either manufacturing/ logistics or Customer Care is desirable

Role Of The CCR

CCRs serve as the primary interface for their assigned customer accounts for all day-to-day activities (One Call Gets All) regardless of product/service origin.
Our CCRs must demonstrate outstanding interpersonal and communications skills, know our products and services, and be our customers' best allies in understanding and meeting their requirements.
Ownership, of taking responsibility, of problem solving, of doing what it takes to meet the customers’ requirements.
CCRs provide customers with the information requested/required for standard and non-standard products, obtaining information from support groups as needed.
General and technical product information, product drawings.
Application, installation, and testing information.
Pricing & lead-time information
CCRs interface with Marketing, Product Line Managers, Technical Support, and Manufacturing for product-related issues.
Assist Finance team to resolve issues associated with accounts receivable.
Enter and manage orders (CCRs must be knowledgeable about Order Processing systems)
Answer questions about order status
Expedite orders to meet customer requirements
Manage complaints and resolve problems, bringing in Sales and Marketing, Engineering Services, and supervisors as required.
Serve as the primary focal point for internal organizations to communicate quotation and order-related changes that affect external customers.
Understand and correctly execute customer requirements of long-term agreements and contracts once they have been awarded.
Depending on customer requirements, CCRs may:
Monitor and coordinate customer inventory
Monitor and report customer sales levels that impact rebates, discounts, and commissions.
Coordinate product consolidating (marshalling) as required by customer -for projects
Coordinate Letters-of-Credit (LOC) and Cash-in-Advances processes. Communicate requirements to customers, coordinate with Corning Shared Services, and communicate LOC requirements to plants and freight forwarders. Process and review LOC documentation.
Prepare and process import/export documentation, coordinating with plants and transportation/logistics departments.

Corning Incorporated

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